You are only able to shop from one store’s inventory per transaction.
Pick ups can not be scheduled, they are generally ready for pickup within four business hours from the time the order is paid for. We advise confirming store hours prior to placing an order if you are hoping for same day pick up and placing the order as early as possible.
You can expect an email within four business hours when your purchase is picked and available to pick up. Due to high demand during the COVID-19 pandemic, please wait for the confirmation email that your order is ready prior to arriving at the store for pick up.
Please be aware we have just deployed this new feature of buying online and picking up in the store (curbside). There is a small chance that inventory discrepancy may occur which has the potential to cause delays. If a product you selected is out of stock, a customer service representative will contact you during our corporate business hours of 8AM-4PM EST Monday-Friday.
When you arrive, please call the store and a sales associate will bring your order out to your vehicle, though we prefer you come into the store to pick-up and sign for your order, however you must be wearing a mask to enter. Please be aware that your order is only available for pick-up during store hours, if a store has already closed they cannot re-open to give you your order.
You may be required to show identification when picking up your order, so be sure to have a form of identification with you when you head to the store.
We recommend allowing our sales associate to test your product to ensure it works because Lover’s Lane has a no return, no exchange policy. Our associate will wear disposable gloves, for sanitary purposes, when testing your purchase. Batteries will be inserted into the product if it is not rechargeable, the product will be powered on, each function button will be pressed to ensure accurate operation, then the product will be powered off, batteries removed, and re-packaged.
For curbside pick up orders, we will test the toy at your vehicle if you allow us to do so. If you are not comfortable with that, you may come into the store for testing, wearing a mask.
If you decline to test the toy, please be aware that the sale is final. Defective product claims are handled by the manufacturer.